Contact us
Phone and E-Mail contacts for all countries in the Americas
Order Consumables
Please click here to be redirected to our separate web site where accredited U.S. organizations can order consumables online. This service will be extended to additional countries soon
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We welcome your comments on our service & support operations. Please click here to download the e-mail form
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Service Agreements
Smiths Detection offers a wide range of Service Agreements which allow our customers to protect their investment in Smiths Detection products and provides peace of mind. Our Service Agreement solutions are cost-effective programs designed to eliminate unplanned maintenance and emergency repair expense and minimize unexpected downtime.
Post Warranty Service Agreements
Smiths Detection offers cost-effective fixed price Service Agreements for our full line of X-ray and trace products. In addition to our standard variety of support plans, we can also customize a plan to the individual needs of the customer.
Preventative Maintenance & Radiation Surveys
This service provides our customers with the factory recommended maintenance and safety inspections for their Smiths Detection equipment and is performed by Smiths Detection Certified Field Service Engineers.
System Account Specialist (SAS) Program
We also offer a System Account Specialist coverage option for those customers who have a quantity of equipment within close proximity to each other. In this arrangement, we will place a Smiths Detection certified Field Service Engineer at the customer location to provide immediate, focused support and regular maintenance.
For more information on how these services can benefit your organization please contact your local service office using the 'Contact us' section on this page.
Post Warranty Service Agreements
Smiths Detection offers cost-effective fixed price Service Agreements for our full line of X-ray and trace products. In addition to our standard variety of support plans, we can also customize a plan to the individual needs of the customer.
Preventative Maintenance & Radiation Surveys
This service provides our customers with the factory recommended maintenance and safety inspections for their Smiths Detection equipment and is performed by Smiths Detection Certified Field Service Engineers.
System Account Specialist (SAS) Program
We also offer a System Account Specialist coverage option for those customers who have a quantity of equipment within close proximity to each other. In this arrangement, we will place a Smiths Detection certified Field Service Engineer at the customer location to provide immediate, focused support and regular maintenance.
For more information on how these services can benefit your organization please contact your local service office using the 'Contact us' section on this page.